Terms of service
Welcome to the PureLayer Floors website. By accessing and using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully. These terms govern your use of our website, whether you're browsing, requesting quotes, or making a purchase, and apply to both online orders and physical pick-ups.
Frequently asked questions
Below are answers to common questions about our terms of service, designed to provide clarity and ensure a smooth experience with PureLayer Floors.
What are the key rules for buying flooring from PureLayer Floors?
To confirm your order, payment is required. Upon delivery, please thoroughly inspect your flooring. Returns are accepted only for manufacturing defects. Ensure you follow all provided installation instructions. Warranties are applicable, but misuse or improper installation will not be covered.
What if I have an issue with my order?
Should you encounter any problems, please contact us immediately. We will assess the situation and, for valid claims, offer options such as repair, replacement, or a refund.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers. Details are provided during the checkout process or when finalizing your order with our sales team.
What is the procedure for order cancellation?
Orders can be cancelled within 24 hours of placement, provided that the order has not yet been processed or shipped. Please contact us as soon as possible to request a cancellation. After this period, cancellations may be subject to a restocking fee.
What are the expectations for using the PureLayer Floors website?
You are welcome to use our site to explore our flooring products and request quotes. When ordering, it's essential to provide accurate information, follow the instructions provided, and adhere to these terms. Respectful and lawful behaviour is expected at all times.
How does PureLayer Floors handle disputes?
We encourage you to contact us directly to resolve any concerns. Our team will thoroughly review the issue and work towards a fair and satisfactory resolution. We aim to provide solutions through repair, replacement, or refunds where applicable.
How do I initiate a warranty claim?
To initiate a warranty claim, please contact our customer service team with your order details and a description of the issue. We may request photos or a site visit to assess the damage. Claims will be processed in accordance with the terms of the warranty applicable to your product.
What are the shipping and delivery terms?
Shipping and delivery times vary depending on your location and the product ordered. We aim to deliver your order as quickly as possible and will provide an estimated delivery timeframe at the time of purchase. Please ensure someone is available to receive the delivery and inspect the goods for any damage.
Understanding our commitment
These Terms of Service are designed to protect both you and PureLayer Floors, ensuring a fair and transparent relationship. By using our services, you acknowledge and agree to these terms. We are committed to providing high quality flooring and excellent customer service. If you have any questions or concerns, please do not hesitate to contact us.