Return Policy Information
At PureLayer Floors, we strive to ensure your complete satisfaction with every purchase. Please review our return policy below for detailed information on how we handle returns.
Frequently Asked Questions
We understand that returns can sometimes be necessary. Our policy is designed to be fair and transparent, ensuring you have a smooth experience with PureLayer Floors.
What items can I return, and how long do I have to decide?
You can return defective or damaged flooring, provided it's in full, unopened boxes. Claims must be made within 7 days of delivery.
What condition does the flooring need to be in to accept a return?
To be eligible for a return, the flooring must be in its original packaging, unopened, and completely unused.
Are there any items that can't be returned?
Yes, we cannot accept returns on custom orders or flooring that has already been installed.
What is the return process?
Please contact us first to request a return. We will provide you with instructions on how to proceed, whether you're sending the item back or bringing it to our physical pick up point.
Will I need to pay for return shipping or other fees?
Customers may be responsible for return shipping costs unless the item is defective. Any applicable fees will be discussed during the return request process.
What if my flooring is defective?
If you receive defective flooring, please contact us within 7 days of delivery, and we will arrange for a return and replacement or refund at no cost to you.
Shop With Confidence
At PureLayer Floors, we want you to be completely satisfied with your purchase. Our return policy is designed to give you peace of mind. Contact us with any questions!